Customer Experience, Customer Success, and Enablement leader with 12+ years of experience across SaaS, technical support, onboarding, adoption, and client success. I manage large customer portfolios, support Enterprise accounts, and specialize in translating technical topics — SDKs, APIs, document workflows, digital adoption tools — into clear business value.
My path started in direct customer service and sales (Coca-Cola, Humana, Apple), where I learned how to build trust and explain technical products simply. That foundation carried into 12+ years at Sierra Interactive and now Nutrient, where I lead Customer Success and CX Enablement for SaaS platforms — building knowledge bases, training programs, and AI-assisted workflows that scale support without sacrificing quality.
Core strengths: Enterprise Account Management · SaaS Onboarding & Adoption · Customer Health Management · Technical Account Management · Escalation Management · Team Leadership · AI-Assisted Workflow Automation
Shyran Butts 